Contact Us

Have a question about your order, shipping, or our exquisite jewelry collection (including necklaces, bracelets, and earrings)? We are here to assist you! Our team is dedicated to helping you find the perfect piece to elevate your style and celebrate life's special moments. Please feel free to reach out using the methods below.

Customer Support

For the fastest service, please include your Order Number in your message so we can assist you more efficiently.

• Email: support@velouroy.com

  • We aim to respond to all inquiries within 24 hours.

• Phone / SMS: +1 (628) 244-8590

  • Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Corporate Information

Velouroy is owned and operated by:

• Company Name: LUMINEX GLOBAL TRADING LIMITED

• Office Address: Room 8D03, Floor 7, Ming Fat Industrial Centre, Tuen Mun, Hong Kong