Return Policy

Thank you for shopping with Velouroy. We want our after-sales terms to be straightforward and easy to understand.

If you experience an issue with your purchase, please contact our customer care team at support@velouroy.com. For faster assistance, include both your Order Number and the email address used to place the order.

Q: What is Velouroy’s standard return policy?

A: Purchases made through Velouroy are considered final sale.

We do not accept regular returns or exchanges when the request is based on a change of mind, personal preference, or simply no longer wanting the item.

We will, however, review and provide an appropriate resolution when:

  • The product has a verified defect or quality problem

  • The item arrives damaged

  • You receive a product different from the one you ordered

Q: What should I do if my product is damaged, defective, or incorrect?

A: Please examine your order shortly after delivery. If you discover a qualifying issue, contact us within 7 days of receiving your package.

To submit a claim:

  1. Email support@velouroy.com within the 7-day reporting period.

  2. Include the following information:

    • Your Order Number

    • Your Order Email

    • A clear explanation of the problem

    • Photos or video showing the damage, defect, or incorrect product

  3. Allow our customer support team to review the information submitted.

After assessing your case, we will determine an appropriate solution. Depending on the circumstances, this may include:

  • A replacement

  • A partial refund

  • A full refund

Each request is reviewed individually based on the details and evidence provided.

Q: Can I exchange an item for another size or color?

A: No. Velouroy does not offer direct exchanges for a different size, color, style, or other variation.

A replacement may only be provided when a claim has been reviewed and approved because the original item arrived damaged or defective.

Q: Can I mail an item back without receiving approval first?

A: No. Please do not return any merchandise unless Velouroy Customer Support has specifically authorized you to do so.

For security and fulfillment reasons, products sent back without prior approval will not be accepted or processed for a refund or replacement.

If an approved claim requires the product to be returned, our support team will provide the necessary instructions.

Q: Who should I contact if I need further assistance?

A: Our customer support team is available to help with order-related questions and product concerns.

Please contact:

Email: support@velouroy.com
Phone / SMS: +1 (628) 244-8590

When contacting us about an existing purchase, please include:

  • Your Order Number

  • Your Order Email

  • A brief description of the issue

  • Supporting photos or video where applicable

Providing this information allows us to locate your order and review your request more efficiently.

Velouroy
Customer Support Team