Terms of Use

Welcome to the official Velouroy online store. This website, together with the related digital functions, pages, and services provided through it (collectively, the “Site”), is operated by LUMINEX GLOBAL TRADING LIMITED.

These Terms of Use establish the conditions governing your access to and use of the Velouroy Site. Purchases made through our store may also be subject to additional policies, including our Purchasing Agreement, Privacy Policy, Shipping Policy, Return Policy, and other terms published on the Site.

By browsing, accessing, interacting with, or purchasing through Velouroy, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of them, please discontinue use of the Site.

1. Accuracy of Information

When submitting information through the Velouroy Site, you agree to provide details that are complete, accurate, truthful, and current.

This includes, where applicable:

  • Personal information

  • Contact details

  • Billing information

  • Shipping information

  • Payment-related information

  • Account details

You are responsible for promptly correcting or updating information if it changes.

Velouroy is not responsible for delays, failed deliveries, or other issues resulting from inaccurate or incomplete information supplied by the customer.

2. Privacy and Personal Information

We respect the privacy of our customers and take reasonable measures to protect personal information collected through our Site.

Our Privacy Policy explains how we may collect, process, store, use, and protect information provided when you:

  • Browse the Site

  • Place an order

  • Submit account or checkout information

  • Contact customer support

  • Communicate with us by email or telephone

By using Velouroy, you acknowledge the information-handling practices described in our Privacy Policy.

3. Intellectual Property and Permitted Use

Unless otherwise indicated, content displayed through the Velouroy Site—including photographs, graphics, trademarks, logos, written descriptions, videos, audio, layouts, software, and website code—is owned by, licensed to, or lawfully used by LUMINEX GLOBAL TRADING LIMITED.

Such materials may be protected under applicable copyright, trademark, and intellectual property laws.

We grant customers a limited, revocable, non-exclusive, and non-transferable right to access the Site for lawful personal shopping purposes.

Without prior written authorization, you may not:

  • Copy, reproduce, republish, or commercially distribute our Site content

  • Use our images, product descriptions, branding, or graphics for commercial purposes

  • Mirror, frame, cache, or clone substantial portions of the Site

  • Copy or imitate the structure or design of our online store

  • Introduce malicious software, viruses, scripts, or harmful code

  • Attempt unauthorized access to our systems, servers, networks, or accounts

  • Use automated scrapers, crawlers, bots, extraction tools, or data-mining systems to collect information

  • Gather pricing, customer, account, or other non-public information without permission

  • Perform activities that place an unreasonable or disproportionate burden on our infrastructure

We reserve the right to restrict access, block users or network addresses, suspend accounts, or refuse service where we reasonably believe these Terms have been violated.

4. Reviews, Feedback and User Content

Customers may have opportunities to submit reviews, photographs, videos, suggestions, feedback, comments, or other materials through Velouroy.

You are responsible for ensuring that any material you submit is lawful, accurate, and does not violate another party’s rights.

You must not submit content that:

  • Is deliberately false, fraudulent, or misleading

  • Is defamatory, threatening, abusive, or otherwise unlawful

  • Violates another person’s copyright, trademark, privacy, or intellectual property rights

  • Contains harmful software or malicious content

  • Impersonates another individual

  • Uses false identity or contact information for deceptive purposes

By voluntarily providing content to Velouroy, you grant LUMINEX GLOBAL TRADING LIMITED a worldwide, perpetual, royalty-free, non-exclusive license to reproduce, adapt, edit, publish, display, distribute, and use that material for lawful business, marketing, promotional, and advertising purposes, to the extent permitted by applicable law.

5. Third-Party Websites and Services

The Velouroy Site may contain links to external websites or services operated by independent third parties.

These external platforms are not owned or controlled by Velouroy.

We are not responsible for their:

  • Content

  • Products or services

  • Advertising

  • Privacy practices

  • Security measures

  • Policies

  • Business operations

Accessing or using an external website is done at your own discretion and may be subject to that third party’s separate terms and policies.

6. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE VELOUROY SITE, ITS CONTENT, AND THE PRODUCTS OR SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WHERE LEGALLY PERMITTED, WE DISCLAIM EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT:

  • THE SITE WILL ALWAYS BE AVAILABLE

  • ACCESS WILL ALWAYS BE UNINTERRUPTED

  • THE SITE WILL BE COMPLETELY ERROR-FREE

  • TECHNICAL OR NETWORK ISSUES WILL NEVER OCCUR

  • EVERY DIGITAL SESSION WILL BE ENTIRELY FREE FROM SECURITY INTERRUPTIONS

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMINEX GLOBAL TRADING LIMITED, VELOUROY, AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND LOGISTICS PARTNERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSSES ARISING FROM OR CONNECTED WITH:

  • Site downtime or technical failures

  • Your inability to access or use the Site

  • Purchase, possession, or use of products obtained through Velouroy

  • Unauthorized access or data-security incidents

  • Telecommunications or network interruptions

  • Carrier or logistics disruptions

Where enforceable under applicable law, any legal claim arising from use of the Site must be brought within one (1) year after the event giving rise to the claim.

Nothing in this section excludes liability that cannot lawfully be limited or excluded.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless LUMINEX GLOBAL TRADING LIMITED, Velouroy, and their respective directors, employees, representatives, affiliates, contractors, and service providers from claims, losses, liabilities, damages, penalties, and reasonable legal expenses resulting from:

  • Your violation of these Terms

  • Fraudulent or unlawful conduct

  • Misuse of the Site

  • Infringement of another party’s intellectual property or legal rights

  • Violation of applicable law

9. Electronic Communications

By accessing Velouroy, placing an order, or communicating with our customer support team electronically, you consent to receiving communications from us through electronic methods.

These communications may include:

  • Order confirmations

  • Shipping notifications

  • Customer service correspondence

  • Policy updates

  • Transaction notices

  • Legal disclosures

  • Other required communications

Where permitted by law, electronically delivered communications satisfy requirements that such information be provided in written form.

10. Intellectual Property Complaints

Velouroy respects the intellectual property rights of creators, businesses, and other rights holders.

If you believe copyrighted or otherwise protected material belonging to you has been improperly used on our Site, please contact:

support@velouroy.com

Your notice should include:

  • Your physical or electronic signature

  • Identification of the protected work

  • Identification and URL of the allegedly infringing material

  • Your email address and telephone number

  • A good-faith statement explaining why you believe the use is unauthorized

We may request additional information when reasonably necessary to investigate the complaint.

11. Events Beyond Our Reasonable Control

Velouroy and LUMINEX GLOBAL TRADING LIMITED will not be responsible for failure or delay in performing obligations when performance is prevented or materially affected by circumstances outside our reasonable control.

Such events may include:

  • Natural disasters

  • Severe weather

  • Epidemics or pandemics

  • Government restrictions

  • Labor strikes or disputes

  • Transportation interruptions

  • Carrier disruptions

  • Major supply-chain failures

  • Telecommunications outages

  • Infrastructure failures

  • Other comparable circumstances that could not reasonably be prevented

Affected obligations may be suspended or delayed for the duration of such circumstances.

12. Risk of Loss

Where permitted by applicable law, risk associated with purchased merchandise may transfer to the customer when the products are handed over to the designated shipping or logistics carrier.

If a customer separately purchases an optional Shipping Protection service, additional protections may apply according to the Shipping Protection terms published on the Velouroy Site.

Nothing in this section overrides mandatory statutory or consumer protection rights.

13. Governing Law and Jurisdiction

These Terms, your use of the Velouroy Site, and transactions completed through the Site shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes, claims, controversies, or legal proceedings arising from or relating to:

  • These Terms

  • Use of the Velouroy Site

  • Services provided through the Site

  • Purchases completed through Velouroy

shall be submitted to the competent courts of Hong Kong.

Nothing in this provision limits any mandatory consumer protections that may apply under the laws of the customer’s place of residence.

14. Severability and Assignment

If any provision of these Terms is determined by a competent court or authority to be invalid, unlawful, or unenforceable, that provision shall be limited, modified, or removed only to the extent necessary.

All remaining provisions will continue in full force and effect.

You may not transfer or assign your rights or obligations under these Terms without our prior written approval.

LUMINEX GLOBAL TRADING LIMITED may transfer or assign its rights or obligations where permitted by applicable law.

15. Entire Agreement

These Terms, together with policies and agreements expressly incorporated or referenced herein, constitute the complete agreement governing your use of the Velouroy Site.

They replace prior discussions, proposals, representations, understandings, or communications relating to the same subject matter, whether oral or written.

16. Official Contact Information

If you have questions regarding these Terms of Use or any other policy published by Velouroy, please contact us using the information below:

Brand Name: Velouroy
Company Name: LUMINEX GLOBAL TRADING LIMITED
Business Address: Room 8D03, Floor 7, Ming Fat Industrial Centre, Tuen Mun, Hong Kong
Support Email: support@velouroy.com
Customer Service Phone / SMS: +1 (628) 244-8590

For questions regarding an existing purchase, please include your Order Number and Order Email so our customer support team can locate your order and assist you efficiently.

Velouroy
Customer Support Team