Shipping Policy
Thank you for shopping with Velouroy. This page explains how we process, ship, track, and handle delivery-related matters for your order.
Order Processing & Delivery Timeline 🗓️
Processing Time
Orders are generally prepared and handed over for shipment within 3 business days after purchase.
Orders submitted during weekends will begin processing on the following Monday or next available business day.
Estimated Transit Time
After dispatch, delivery usually takes approximately 10–20 business days.
Processing time and shipping time are separate, so the delivery estimate begins once your package has been dispatched.
Shipping Rates & Service Areas 🌍
Standard Shipping Fee
Our standard shipping charge is a flat $5.99 USD.
Where We Deliver
Velouroy offers shipping worldwide.
Where Orders May Be Fulfilled
Depending on product availability and your destination, your order may be shipped from fulfillment facilities located in:
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The United States
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Canada
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Australia
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The European Union
Some orders may also be dispatched directly through our manufacturing or logistics partners when this provides a more efficient fulfillment route.
Tracking Your Shipment 🗺️
Once your package has been dispatched, we will send a Shipping Confirmation Email containing your tracking number.
You may enter that tracking number on the relevant carrier's website or through a universal shipment-tracking service such as:
Please allow several business days after dispatch for tracking information to become active.
It is possible for your package to already be moving through the carrier network before the first tracking scan appears.
Tracking Pauses & Delivery Delays ⏳
Temporary Tracking Gaps
Tracking information does not necessarily update every day.
If your shipment has received an update within the previous 7 days, it is generally still considered to be moving through the delivery network.
When Should I Contact Velouroy?
If your tracking page shows no new activity for more than 7 days, please contact our support team so we can help review the shipment status.
Possible Causes of Delay
Delivery may occasionally take longer because of circumstances beyond our reasonable control, including:
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Customs inspections
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Carrier network disruptions
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International transportation delays
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Severe weather
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Local postal delays
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Other logistics interruptions
Multiple Items & Order Changes ✍️
Why Did My Items Arrive Separately?
If your purchase contains several products, the order may occasionally be divided into more than one shipment.
This allows available products to be dispatched without unnecessarily delaying the rest of your order.
Each separate package may receive its own tracking number, which will be provided by email.
Can I Change My Order After Purchasing?
Requests to modify an order are highly time-sensitive.
If you need to correct your:
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Shipping address
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Recipient information
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Product selection
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Quantity
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Other order details
please contact us within 12 hours of placing the order.
Your request should include:
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Your Order Number
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Your Order Email
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The exact information you want changed
We will make reasonable efforts to accommodate your request. However, once the order has entered fulfillment, modifications cannot be guaranteed.
Delivery Problems 📦
What Happens If I Miss a Delivery?
If the carrier attempts delivery while no one is available, a delivery notice or additional instructions may be provided.
We recommend contacting your local postal service or carrier directly and providing your tracking number to arrange pickup or another delivery attempt.
What If My Package Is Lost During Transit?
If a carrier investigation confirms that your package was lost while still in transit, Velouroy will arrange a replacement shipment at no additional cost.
What If Tracking Says “Delivered,” but I Cannot Find the Package?
Once carrier tracking confirms that a shipment was successfully delivered to the address provided at checkout, the order is considered delivered.
Velouroy is not responsible for packages that are subsequently lost or stolen after confirmed delivery.
If you cannot locate a package marked as delivered, we recommend checking:
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Your mailbox or designated delivery location
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Around your property
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With household members
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With nearby neighbors
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Directly with the shipping carrier
Important Shipping Terms 📌
By placing an order with Velouroy, you acknowledge the following conditions.
Delivery Estimates
All processing and transit periods shown on our Site are estimated timeframes rather than guaranteed delivery dates.
Velouroy cannot be held responsible for delays resulting from customs procedures, carrier interruptions, weather conditions, or other events outside our reasonable control.
Customs, Duties & Taxes
International shipments may be subject to charges imposed by the destination country's authorities.
Unless otherwise stated at checkout, the customer is responsible for:
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Customs duties
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Import taxes
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VAT
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Clearance fees
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Other applicable government charges
These amounts are separate from the product price and shipping fee.
Correct Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Velouroy is not responsible for packages that are lost, returned, misdelivered, or otherwise affected because incorrect or incomplete address information was submitted at checkout.
Packages Confirmed as Delivered
Our shipping responsibility generally ends once the carrier records the shipment as successfully delivered to the address supplied with the order.
We cannot accept liability for theft or disappearance occurring after confirmed delivery.
Need Assistance? ✉️
If you have questions regarding shipping, tracking, or your delivery, please contact the Velouroy Customer Support Team:
Email: support@velouroy.com
Phone / SMS: +1 (628) 244-8590
For faster assistance, please include:
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Your Order Number
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Your Order Email
Providing these details helps our team locate your purchase and respond more efficiently.
Velouroy
Customer Support Team